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Computer Consulting, usage-centered, ease of use, user interface, usability, affordance, user experience, systems architecture, systems engineering, technology architecture, security architecture, reliability, CISSP, usage-centered design, workflow analysis, task analysis, customization, information architecture, navigation, storyboarding, best practices, policies and procedures, methodologies, requirements gathering, requirements elicitation, stakeholders, system quality attributes, pervasive attributes, ilities, knowledge transfer, value propositions, solution architecture, customization, macro definitions, icon design, teach, train, proposal, presentation, PowerPoint, fault tolerance, privacy, trust